AI Chatbot for Restaurant Customer Service 24/7

What is an AI chatbot for restaurant customer service?

An AI chatbot for restaurant customer service is a digital assistant that handles guest questions, bookings, opening hours, menu questions, allergens, in your website chat. RestaurangAI has built this chatbot specifically for the restaurant industry, with an understanding of menu terminology, multilingual guest communication, and booking logic.

It is designed to reduce repetitive phone calls so the front of house can spend more time on the in-room guest experience.

What a RestaurangAI chatbot does

• Answers opening hours, address, parking, and allergen questions 24/7
• Takes booking requests and syncs with TableOnline, DinnerBooking, resOS in real time
• Handles guest questions in your website chat
• Recommends menu items based on taste, diet, and budget
• Escalates conversations that need human follow-up to staff

How it works for the guest

A guest types a question in the chat on your website. RestaurangAI's chatbot understands the question in English, Swedish, Norwegian, or Danish, looks up your restaurant's knowledge base (menu, hours, allergens, house specialities), and answers within 2 seconds. Guests can also speak their question with voice-in-chat. If the guest wants to book a table, the chatbot does it directly, confirms with the guest, sends an SMS confirmation, and writes the booking to your calendar.

The chatbot learns your restaurant's tone of voice. Casual burger joint? Casual replies. Fine dining? Elegant replies. You define the tone; the AI model takes it from there.

What happens behind the scenes

Technically, RestaurangAI's chatbot uses Gemini 2.5 Pro connected to a vector database (Qdrant) that stores your restaurant's knowledge base. When a guest asks a question, the chatbot searches the knowledge base, finds the most relevant documents, and formulates an answer, all in under 2 seconds.

As a restaurateur, your RestaurangAI portal gives you:

• Full conversation history (with guest consent, GDPR-compliant)
• Ability to add new Q&As (new menus, campaigns, events)
• Reports on what guests ask about most
• Tone and language controls for the chatbot

Pricing and onboarding

The Website chatbot starts from SEK 199 per month excl. VAT. No lock-in, cancel anytime. Onboarding typically takes 2-5 working days and includes chatbot training and website implementation. If you would rather own the whole thing outright, you own your AI is a one-time build in your own system from SEK 14,900, we build the automation in your system and you own it.

Who is RestaurangAI?

RestaurangAI is built by Wilhelmsson Labs AB, based in Jönköping. Founder Rickard Wilhelmsson brings 24 years in hospitality, waiter, sommelier, head waiter, restaurant manager, and builds tools that solve the industry's actual problems.

Why RestaurangAI over generic AI chatbots

Generic chatbots (Intercom, Drift, built-in WordPress chats) lack the domain understanding for restaurants. They don't know how to handle allergens correctly, can't integrate with booking systems, and produce generic answers that guests see through immediately. RestaurangAI is built specifically for restaurant workflows, the system understands EU 1169/2011 allergen regulations, booking logic, menu terminology, and restaurant tone of voice. It's the difference between a chatbot that guests ignore and one that actually helps them book a table.